OFFICE 365 OUTLOOK HELP HOW TO
OFFICE 365 OUTLOOK HELP MANUAL

Enter your email address in the format and select Connect. Then select +Add Account in the right pane. Open Outlook and click File in the top left corner. This will authenticate your credentials and verify if you have access to this shared mailbox. The following instructions are for adding an O365 account to your existing Outlook client. When the credentials box pops up asking for your username and password, delete the shared mailbox from the username box and type in your and personal NetID password instead. When/ if the auto-discover server box pops up, check mark the 'Don't ask me about this website again' and then click on 'Allow'ĥ. Type the shared mailbox address into the 'E-mail Address' field and leave all the other fields blank, then click 'Next'ĥ. Select 'Email Account' and then click 'Next'Ĥ. If you’re outside the United States, see the global support phone numbers. If you're an admin on the account, call (800) 865-9408 (toll-free, US only). If you're in the admin center, select Support > New service request. Click on 'New' to create a new email accountģ. Sign in to Microsoft 365 with your Microsoft 365 admin account, and select Support > New service request. Second option to connect a shared mailbox in Outlook:Ģ. Click on 'Add' additional mailboxes under the 'Advanced' Tab (see image below) Click on 'More Settings' (see image below)Ħ. Double click on your email account (see image below)ĥ. Account Settings > Account Settings (see image below)Ĥ.

OFFICE 365 OUTLOOK HELP MANUAL

If you are in the shared mailbox for example, the 'from' field will automatically default to the shared mailbox (no manual drop-down necessary) and the sent and deleted items will show up in the shared mailbox's sent and deleted item folders instead of your personal sent and deleted items folders.įirst option to connect a shared mailbox in Outlook:ģ. The second option will add the mailbox so that you are 'acting' as this particular mailbox. Also, your shared mailbox sent mail and deleted mail will always be in your personal sent and deleted mail folders. You will be able to read email from the shared mailbox but whenever you want to send an email 'from' the shared mail box, you would always have to click on 'from' button and drop the box down from your personal email to the shared mailbox email. Due to security protocols in Office 365, Outlook and the Microsoft Outlook mobile apps are the only supported applications guaranteed to work on your devices. The first option will add the mailbox more for viewing purposes. Office 365 - Email/Outlook Setup Follow the instructions below to connect your desktop Outlook client and mobile Microsoft Outlook apps to your Office 365 email account.

OFFICE 365 OUTLOOK HELP HOW TO

This KB is to distinguish the differences/ advantages of using one way over the other, and then instruct a user how to connect a shared mailbox using either way. There are two ways to add a shared mailbox in Outlook (Duke-supported versions of Outlook).

Office 365 outlook help